OCC Bulletin 2022-15 | May 9, 2022

Customer Assistance Group Address Change: Final Rule and Rescission

To

Chief Executive Officers of All National Banks, Federal Savings Associations, and Federal Branches and Agencies; Department and Division Heads; All Examining Personnel; and Other Interested Parties

Summary

On May 9, 2022, the Office of the Comptroller of the Currency (OCC) published a final rule to update the physical mailing address of the OCC’s Customer Assistance Group (CAG) in the appendix to 12 CFR 14.

Rescissions

This rescinds OCC Bulletin 2003-33, “Customer Assistance Group: Notice of Address Change,” which published the previous mailing address.

Note for Community Banks

This final rule applies to community banks.¹

Highlights

The final rule amends Appendix A to 12 CFR 14 by removing the prior physical mailing address for the OCC’s CAG (1301 McKinney Street, Suite 3450, Houston, Texas 77010-3031) and replacing it with the current mailing address (P.O. Box 53570, Houston, Texas 77052).

Background

The OCC’s regulations at 12 CFR 14 govern consumer protection in sales of insurance. Appendix A to part 14 sets forth a consumer grievance process for a consumer who believes that any bank, federal savings association, or any other person selling, soliciting, advertising, or offering insurance products or annuities to the consumer at an office of the bank or federal savings association, or on behalf of the bank or federal savings association, has violated the requirements of part 14. Appendix A to part 14 directs consumers to contact the OCC’s CAG as part of this process and provides contact information for the CAG, including a physical mailing address.

On August 5, 2021, the OCC published Bulletin 2021-35, “Community Reinvestment Act, Fair Housing Act, and Equal Credit Opportunity Act: OCC Contact Information for Certain Notices and Posters,” providing notice to banks of the new physical mailing address of the OCC’s CAG, P.O. Box 53570, Houston, Texas 77052. The previous CAG mailing address was 1301 McKinney Street, Suite 3450, Houston, Texas 77010-3031.

This final rule amends Appendix A to 12 CFR 14 by removing the outdated CAG mailing address and replacing it with the current mailing address.

Further Information

Please contact Marta Stewart-Bates, Counsel, or Graham Bannon, Attorney, Chief Counsel’s Office, (202) 649-5490.

Benjamin W. McDonough
Senior Deputy Comptroller and Chief Counsel