OCC BULLETIN 2016-44
Subject: Consigned Items and Other Customer Services
Date: December 14, 2016
To: Chief Executive Officers of All National Banks, Federal Savings Associations, and Federal Branches of Foreign Banks; Department and Division Heads; All Examining Personnel; and Other Interested Parties
Description: Revised Comptroller’s Handbook Booklet
The Office of the Comptroller of the Currency (OCC) issued today the “Consigned Items and Other Customer Services” booklet of the Comptroller’s Handbook. This revised booklet replaces the booklet of the same name issued in June 1996 and the examination procedures issued in February 1998. This booklet provides updated guidance to examiners assessing the risks associated with consigned items and other customer services. Consigned items include traveler’s checks, money orders, and U.S. commemorative coins. Other customer services include safe deposit boxes and messenger services.
The revised booklet
Please contact the Operational Risk Policy Division at (202) 649-6550.
Grace E. Dailey