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Social Media Community Guidelines

In order to better serve the public, the OCC maintains accounts on third-party websites, such as social media sites, as tools for communicating with the public. Submitting personal information (address, telephone number, email address, etc.) is discouraged and is not required to interact with the OCC’s accounts on third-party websites, or to access information on any OCC social media site.

To protect your privacy and the privacy of others, please do not include your full name, phone numbers, email addresses, social security numbers, case numbers, or any other sensitive or personally identifiable information (PII) in your comments or responses. If you have specific questions regarding an OCC activity or program that involves details you do not wish to share publicly, please contact the OCC at

In addition, your activity on third-party websites is governed by the security and privacy policies of the third-party sites. Please note: certain information associated with your account may be made available to us based on the privacy policies of the third-party website and your privacy settings within that website. Each third-party website may have unique features or practices. You may wish to review the privacy policies of the sites before using them in order to understand how the information you make available on those sites will be used. You should also adjust privacy settings on your account on any third-party website to match your preferences.

The OCC uses non-government third-party tools and websites, including social media channels, to provide the public with information. Many of these platforms offer the ability for individuals to offer their comments. We encourage members of the public to offer these comments as they relate to the topics being discussed. The views expressed in the public comments reflect only those of the comment’s author, and do not necessarily reflect the official views of the Office of the Comptroller of the Currency or the Federal Government.

We reserve the discretion to hide, delete or not allow comments that contain:

  • Vulgar or abusive language;
  • Personal or obscene attacks of any kind;
  • Offensive terms targeting individuals or groups;
  • Threats or defamatory statements;
  • Links to any site;
  • Suggestions or encouragement of illegal activity;
  • Multiple off-topic posts by a single user or repetitive posts copied and pasted by multiple users, or spam;
  • Unsolicited proposals or other business ideas or inquiries;
  • Promotion or endorsement of commercial services, products, or entities; or
  • Personally identifiable information that has been inappropriately posted

Visitor-generated comments (including username and any identifying information provided) on any and all OCC social media channels become publicly available, both at the time of posting and later, pursuant to FOIA/Privacy Act requests, as applicable.

Under the Children’s Online Privacy Protection Act of 1998, persons under the age of 13 years old are not allowed to submit questions or comments.

If you are a member of the media, please contact OCC’s Media Relations office by calling (202) 649-6870 or emailing

Visit for information on additional ways to contact the OCC, including how to file a complaint against an OCC-regulated institution. Any official policy, regulation, or other information will be published on, whether or not it is simultaneously posted on third-party social media sites. Only the version published on an official OCC website may be considered official. If the OCC “likes” or “follows” a third-party’s social media account, it should not be construed as an OCC endorsement of that third party.