When visiting the OCC Website: If you visit our site to read or download information, we do not collect information about you, but we do collect and store information about your Internet connection and the date and time of your visit. Specifically, we record:
- The name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account, or princeton.edu, if you are connecting from Princeton University's domain).
- The IP (Internet Protocol) address from which you access our site. An IP address is a number automatically assigned to your computer whenever you are connected to the World Wide Web.
- The Internet address of the Website from which you linked directly to our site, if any (for example, www.fdic.gov, if you are following a link from the FDIC Website, or www.yahoo.com, if you find us using the Yahoo search engine).
- The type of Web browsing software you are using to view our site.
- Your computer's operating system.
- The search terms you enter into our site search application.
- The links you click on pages on our Website.
- The date and time you access our site.
- The pages you visit.
- The action you tried to perform or the item you requested from the OCC Website (for example, download a document) and whether or not you were successful. When we examine this data, it is presented in an aggregate form.
"Persistent cookies" collect personal information to recognize your computer in the future. The OCC does not use persistent cookies or other technology to collect personally identifiable information about visitors to our Website.
"Temporary" or "session" cookies are used on the OCC.gov Web pages to support voluntary customer surveys and to help us accurately analyze how visitors navigate through our Website at an aggregated level. These cookies are stored in memory and are only available during an active browser session. They do not collect personal information on visitors, and they are erased as soon as you close your Web browser. No personally identifiable information about you is maintained as a result of a temporary or session cookie.
OCC.gov uses Google Analytics Premium to track Web traffic. Please refer to the following policies on Google's website for more information:
- Cookies & Google Analytics on Websites
- Opt out of Google Analytics Cookies
We use this information to help us make our site more useful to visitors. We learn what users like and need; what kind of technology they are using; how often they visit; and other valuable information that helps us offer our visitors the best site possible.
If you are sending electronic mail to the OCC, we want to remind you that e-mail is not necessarily secure against interception. If your information is very sensitive or includes personal or confidential information—such as your bank account, charge card, or social security number—you may want to send it by postal mail to the following addresses.
Formal written complaint to the OCC about a national bank or its operating subsidiary:
Customer Assistance Group
1301 McKinney Street
Houston, TX 77010
Freedom of Information Act (FOIA) request:
Comptroller of the Currency
Mail Stop 6W-11
Washington, DC 20219
Fax requests: (202) 649-6160
To request electronically, use our online FOIA Website
Building and General Correspondence Address:
Office of the Comptroller of the Currency
400 7th Street SW, Suite 3E-218
Washington, D.C. 20219
When making an inquiry, request or complaint that requires follow-up: If you are making an inquiry or request or filing a complaint that warrants supervisory or other attention, we may need to share your information with others.
- We may need to bring your correspondence to the attention of our attorneys, examiners, or other staff members as appropriate.
- If necessary to address the issue, we may need to share your correspondence with other federal, state, or local agencies responsible for administering or enforcing laws, rules, or regulations, or for investigating known or suspected violations of laws, rules, or regulations, such as the Justice Department or state bank regulators.
- Under limited circumstances, such as a request from Congress or a private individual acting with appropriate legal authority, we may be required by law to disclose information you submit.
- If you file a complaint about a national bank or its affiliate, we typically provide your customer identification information along with the complaint to the affected bank. This information is usually necessary for the bank to be able to investigate and correct a problem. In turn, a bank sometimes provides the OCC with additional information about you when it responds to our inquiry. All this information is securely retained in OCC records.