The OCC's ombudsman oversees the appeal program for national banks, federal agencies and branches, and federal savings associations (collectively referred to as "banks") and the consumer complaint process.
The bank appeals process provides an alternative avenue for banks to resolve concerns they are otherwise unable to solve through bank supervision channels. Consumer complaints are handled by the agency's Customer Assistance Group when consumers cannot resolve issues with their bank directly. More information about consumer complaints and answers to common consumer questions is available at HelpWithMyBank.gov.
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Related News and Issuances
|06/07/2013||OCC 2013-15||Bank Appeals Process: Guidance for Bankers|
|05/28/2008||NR 2008-59||OCC and Idaho Agree to Share Consumer Complaints|
|10/15/2007||NR 2007-111||Comptroller Dugan Tells Conference that Consumers Will Benefit From More Unified Interagency Approach to Complaint Handling|