Consumer Protection

Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories to help consumers understand their rights, banking rules, and the risks associated with products and practices.

Assistance for Customers of National Banks and Federal Savings Associations

The OCC's Customer Assistance Group helps customers resolve issues with national banks and their operating subsidiaries. If you have a question or concern about a national bank, contact your bank directly first.

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Visit to get answers to commonly asked questions, file a complaint about a bank, or contact the OCC for other assistance.

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Contact the Customer Assistance Group

Specialists are available in English or Spanish Monday - Friday | 7:00 a.m. to 7:00 p.m. CST

Phone: (800) 613-6743
TDD Number: (713) 658-0340
If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

Learn Who Supervises Your Bank

The FDIC's Institution Directory lists the primary supervisors of individual banks.

Consumer Protection Topics