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Consumer Protection

Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories to help consumers understand their rights, banking rules, and the risks associated with products and practices.

Assistance for Customers of National Banks and Federal Savings Associations

The OCC's Customer Assistance Group helps customers resolve issues with national banks, federal savings associations, federal branches and agencies of foreign banks. If you have a question or concern about your bank, contact them directly first.

Learn Who Supervises Your Bank

The FDIC's Institution Directory lists the primary supervisors of individual banks.

Consumer Protection Topics

Related News and Issuances

06/22/2023 OCC 2023-21 Quality Control Standards for Automated Valuation Models: Notice of Proposed Rulemaking
06/08/2023 NR 2023-56 Agencies Propose Interagency Guidance on Reconsiderations of Value for Residential Real Estate Valuations
05/19/2023 NR 2023-47 Agencies Issue Host State Loan-to-Deposit Ratios