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OCC Bulletin 2020-19
March 19, 2020
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Chief Executive Officers of All National Banks, Federal Savings Associations, and Federal Branches and Agencies; Department and Division Heads; All Examining Personnel; and Other Interested Parties
The Office of the Comptroller of the Currency (OCC), along with the Board of Governors of the Federal Reserve System (Federal Reserve) and the Federal Deposit Insurance Corporation (FDIC) (collectively, the agencies), recognize the potential for Coronavirus Disease (also referred to as COVID-19) to adversely affect the customers and operations of financial institutions. The agencies encourage financial institutions to work with affected customers and communities, particularly those that are low- and moderate-income. The agencies recognize that such efforts—when consistent with safe and sound banking practices and applicable laws, including consumer protection laws—serve the long-term interests of these communities and the financial system.
This bulletin applies to all OCC-supervised banks.1
On March 9, 2020, the federal financial institution regulatory agencies and state bank regulators issued a statement to encourage financial institutions to meet the financial services needs of their customers and members in areas affected by COVID-19.2 Consistent with the March 9, 2020, statement, the OCC, Federal Reserve, and FDIC
Please contact the Community Reinvestment Act and Fair Lending Policy unit at (202) 649-5470.
Grovetta N. Gardineer
Senior Deputy Comptroller for Bank Supervision Policy
1 The term "banks" refers collectively to national banks, federal savings associations, and federal branches and agencies of foreign banking organizations.
2 Refer to OCC News Release 2020-30, Agencies Encourage Financial Institutions to Meet Financial Needs of Customers and Members Affected by Coronavirus."