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Alert 2008-32
Description: Community First National Bank of West Plains

Counterfeit Cashier’s Checks of Community First National Bank of West Plains, West Plains, MO

To: Chief Executive Officers of All National Banks; All State Banking Authorities; Chairman, Board of Governors of the Federal Reserve System; Chairman, Federal Deposit Insurance Corporation; Director, Office of Thrift Supervision; Conference of State Bank Supervisors; Deputy Comptrollers (districts); Assistant Deputy Comptrollers; District Counsel; and All Examining Personnel

The above-named bank has reported that counterfeit cashier’s checks issued in the bank’s name and using a correct routing number of 086518765 are being presented for payment nationwide in connection with a mystery shopping scam.

Counterfeit items are similar to the authentic checks, but may be identified by the following traits: checks may be green in color with a dark green solid border and contain the following security statement in the top border “FOR SECURITY PURPOSES, THE FACE OF THIS DOCUMENT CONTAINS A COLORED BACKGROUND AND MICROPRINTING IN THE BORDER.” The words “CASHIER’S CHECK” are contained within a solid colored box in the top center portion of the instrument, and the bank’s logo is followed by the following address: “1330 Southern Hills Center, P.O. Box 570, West Plans, MO 65775.” The following security statement is located in the bottom border: “THE REVERSE SIDE OF THIS DOCUMENT INCLUDES A UNIQUE CHECK IDENTIFICATION CODE AND AN ARTIFICIAL WATERMARK. HOLD AT AN ANGLE TO VIEW.”

Items presented to date have been made payable in the amounts of $4,950.00 or $4,998.00, may include a forged signature of bank employee Melissa Chitwood as well as initials of BS, and contain a remitter name of Johnson Newman. Due to possible variations in the appearance of the bank’s official items and differing scams associated with the counterfeit or fictitious items, officials of Community First National Bank of West Plains suggest they be contacted to verify authenticity of the bank’s cashier’s checks if received from an unknown or questionable source.

Correspondence accompanying the counterfeit checks will most likely be mailed from Canada and may contain the letterhead of “Business, 5508 Greens Square Drive, Suite #206, Minnetonka, MN 55343-9602.” The letter may be signed by Anthony Bret (Director, Operations). The correspondence informs the recipient that he or she has been selected to represent the company as a research personnel or customer service evaluator. It is explained that the enclosed cashier’s check is to be used during the assignment to make purchases at various merchants and to transfer money using a nationally known wire service. Recipients are instructed to contact Bryan Taylor at (514) 570-5281 for detailed instructions prior to depositing the check and are required to keep the assignment confidential in accordance with the Code of Business Conduct and Ethics, which is enclosed with the check.

For additional information and guidance and to verify the authenticity of Community First National Bank of West Plains’ cashier’s checks, please contact Ron Thompson, Security Officer, 1330 Southern Hills Center, PO Box 678, West Plains, MO 65775, by telephone at (417) 255-2265, by fax at (417) 255-2266, or via e-mail at [].

Consumers who receive a counterfeit or fictitious item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or, for filing a complaint electronically, via the FTC’s Web site at

  • Royal Canadian Mounted Police (Canadian scams): by telephone at 1-888-495-8501 or via e-mail at []. Their Web site,, provides additional contact numbers.

  • Better Business Bureau (BBB) – The BBB system serves markets throughout Canada, Puerto Rico, and the United States, and is the marketplace leader in advancing trust between businesses and consumers. The international Web site offers contact information for local BBBs, objective reports on more than two million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.

  • Federal Bureau of Investigation (FBI) Internet Fraud Complaint Center (scams that may have originated via the Internet) at

  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspector Service by telephone at 1-888-877-7644, by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100, or via e-mail at

Additional information concerning this matter that you believe should be brought to the attention of the OCC may be forwarded to:
Mail:Office of the Comptroller of the Currency
Special Supervision Division, MS 6-4
250 E Street, SW, Washington, DC 20219
Fax:(202) 874-5214

For additional information regarding other types of financial fraud, please visit the OCC’s anti-fraud resource at:


Richard C. Stearns
Director for Enforcement & Compliance