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Alert 2013-22
Description: Urban Trust Bank, Lake Mary, Fla.

Counterfeit Cashier's Checks: Urban Trust Bank, Lake Mary, Fla.

To: Chief Executive Officers of All National Banks and Federal Savings Associations; All State Banking Authorities; Chairman, Board of Governors of the Federal Reserve System; Chairman, Federal Deposit Insurance Corporation; Conference of State Bank Supervisors; Deputy Comptrollers (Districts); Assistant Deputy Comptrollers; District Counsels; and All Examining Personnel

The above-named bank has reported that counterfeit cashier’s checks using a correct routing number of 263184815 are being presented for payment nationwide in connection with an unknown scam.

There are two known sets of counterfeit items in circulation. The first set contains a “Notice to Customer” message in the bottom-left corner of the check and displays the words “CASHIER’S CHECK” in the upper-right corner to the left of the serial number. The authorized signature field is a single line only, and the remitter line is located in the top-left corner beneath the bank name/logo.

The second set displays the words “CASHIER’S CHECK” in the top-middle section of the item, and the authorized signature field is a single line only. The remitter line is located in the bottom-left corner, and the following security statement is printed in the top border: “FOR SECURITY PURPOSES, THE FACE OF THIS DOCUMENT CONTAINS A COLORED BACKGROUND AND MICROPRINTING IN THE BORDER.”

For additional information and guidance and to verify the authenticity of Urban Trust Bank’s cashier’s checks, please contact Operations Support at (800) 584-0015 or by fax at (407) 732-5675.

Consumers who receive a counterfeit or fictitious item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at (877) FTC-HELP or, for filing a complaint electronically, via the FTC’s Web site at
  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The Web site offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (to report scams that may have originated via the Internet). Its Web site is
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form at

Additional information concerning this matter that should be brought to the attention of the Office of the Comptroller of the Currency (OCC) may be forwarded to
 Mail:Office of the Comptroller of the Currency
Special Supervision Division
400 7th St. SW, Suite 3E-218; MS 8E-12
Washington, DC 20219
 Fax:(202) 649-6450

For additional information regarding other types of financial fraud, please visit the OCC’s anti-fraud resource at


Ellen M. Warwick
Director for Enforcement and Compliance