HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answers to common questions and helps walk people through the process of contacting the OCC for additional assistance.
Customer Assistance Group
OCC's Customer Assistance Group (CAG) helps customers resolve issues with national banks and their operating subsidiaries. Trained professionals answer questions and provide informal guidance related to:
The CAG also provides an avenue to offer informal consumer education on banking and the use of credit and maintains the HelpWithMyBank.gov Web site.
Have you got a question, concern, or complaint about a national bank? We recommend the following options:
Still need help?